PSLF Payment Count Data Glitch at StudentAid.gov

A new data glitch is causing PSLF payment counts to drop at StudentAid.gov—the third major error in a month. The Student Debt Crisis Center (SDCC) issued a statement on July 7, 2026 calling for a payment pause, citing servicing failures that erase PSLF payment credit. The Debt Collective has also amplified the call for a payment pause. A new lawsuit asks a judge to revive REPAYE and flags PSLF count errors tied to ~150 colleges. For K-12 teachers nearing 120 payments, this is alarming but likely a glitch, not a policy change. Borrowers should document everything, contact Congress, and escalate via CFPB and FSA Ombudsman. This glitch adds to the pattern of systemic dysfunction (GAO report, MOHELA false notices, IDR silent cancellation).