AI Adoption as Culture and People Challenge

AI adoption is fundamentally a culture and people challenge, requiring identity preservation, personalized enablement, and slowing down to reinvest time. Leaders must get people decisions right for digital transformation success (BCG: 30% success, 80% with all factors). A formal workplace AI policy is now critical—covering approved tools, data classification, and human oversight—driven by regulatory urgency (EU AI Act, state-level frameworks). This reinforces the need for CHROs to lead with change management, governance, and human-centric approaches.