T-Mobile Scripted Greeting Backlash and T-Life Friction

T-Mobile's new mandatory scripted greeting for customer service calls is causing backlash from both reps and customers, with some reps sabotaging it and customers hanging up. Additionally, the T-Life app push is leaving customers stranded in stores (e.g., iPhone 7 edge case unable to complete upgrade), highlighting digital transition friction and internal morale issues ahead of the August 1 legacy cutoff.