Streaming Strategy Weekly

Streaming operations treated as a product, not a service

Streaming operations treated as a product, not a service

HBO Max: Ops as a Product

Streaming as a Resilient, Product-Centric Ecosystem: The Industry’s Continued Transformation

The streaming industry’s evolution is accelerating from its origins as a collection of isolated services into a holistic, product-oriented ecosystem characterized by resilience, scalability, and reliability. This shift is driven by technological innovation, organizational reform, industry standards, and increasing regulatory attention. Recent developments—particularly the FCC’s inquiry into the migration of sports coverage—underscore how platforms are positioning themselves as trustworthy, high-quality products designed to withstand the challenges of a complex global landscape.


From Disjointed Services to Managed, Resilient Products

In earlier years, streaming platforms operated primarily as disconnected services, managed by siloed teams with limited strategic coordination. This fragmented approach often resulted in inconsistent quality, service outages, and performance issues during high-profile events like live sports or blockbuster premieres. Recognizing these limitations, industry leaders now advocate managing streaming platforms as comprehensive, resilient products—with dedicated ownership, integrated engineering practices, and a focus on reliability engineering.

At Streaming Media Connect 2025, Neal Rob of Warner Bros. Discovery emphasized this paradigm shift:

"Viewing platforms should be managed as strategic products, with clear ownership and integrated resilience, rather than as disjointed services."

This philosophy is underpinned by core principles such as:

  • Dedicated cross-disciplinary teams overseeing infrastructure, protocols, and user experience
  • Holistic collaboration among engineering, product management, and operations
  • Adaptive, long-term planning aligned with evolving user behaviors and market dynamics
  • Proactive reliability engineering, embedded into development workflows to ensure continuous resilience

By embracing this product-centric approach, streaming services aim to deliver dependable, scalable, and engaging experiences that foster trust and loyalty across a global and diverse user base.


Organizational and Process Innovations Accelerating Resilience

Achieving these objectives requires organizational reforms and process innovations:

  • Formation of cross-disciplinary teams managing infrastructure, protocols, and interfaces for rapid iteration and continuous improvement
  • Adoption of agile methodologies—including continuous integration (CI), automated testing, and frequent deployment cycles—enabling quick responses to issues and seamless feature updates
  • Embedding Site Reliability Engineering (SRE) practices focused on monitoring, incident response, and stability initiatives—which have resulted in fewer outages and greater user trust
  • Deployment of automated incident management systems for swift problem detection and resolution during live events

Neal Rob underscores that aligning technical efforts with strategic business goals is essential for sustained growth. These organizational reforms embed resilience as a core attribute of the product, rather than an afterthought or reactive measure.


Engineering Enablers: Cutting-Edge Practices Power Resilience

The transition to a product-oriented, resilient streaming ecosystem is supported by advanced technical methodologies:

  • Observability systems integrating metrics, logs, traces, and real-time analytics facilitate early detection and rapid troubleshooting
  • Iterative deployment cycles driven by live data enable continuous platform improvements and new feature rollouts
  • Adaptive streaming techniques, such as Pareto-front algorithms, optimize quality delivery amid network variability, ensuring seamless user experiences
  • Joint routing and resource provisioning frameworks support low-latency, reliable streaming during live events and traffic surges
  • Innovations in traffic management, including Active Queue Management (AQM), L4S (Low Latency, Low Loss, Scalability) strategies, and the application of learning-based controllers like asynchronous advantage actor models, help minimize latency, reduce buffering, and maintain high-quality playback even under peak load

Recent technological advances further bolster platform resilience:

  • Adaptive streaming algorithms employing Pareto-front methods enhance quality stability during fluctuating network conditions
  • Network infrastructure improvements, such as Wi-Fi Alliance standards and Ookla benchmarks, set industry-wide performance metrics; for example, the "Building a Global Benchmark: Introducing the WBA Wi-Fi Design Standard" (January 2026) offers guidelines to improve transport robustness
  • Studies like "Joint Effect of Signal Strength, Bitrate, and Topology on Video Playback Delays of 802.11ax Gigabit Wi-Fi" demonstrate how network parameter optimization can significantly reduce delays during live streaming sessions, especially in dense environments

Industry Collaboration and Standards: Building a Resilient Ecosystem

Creating a robust streaming environment requires interindustry collaboration and standardization:

  • The IETF draft "Video Transport Core Maintenance (avtcore)" aims to establish robust media transport protocols supporting adaptive, low-latency streaming
  • The WBA Wi-Fi Design Standard and Ookla benchmarks provide performance metrics that promote interoperability and transport resilience
  • The WBA guidance on AI and Machine Learning details methods to dynamically adapt to network conditions and optimize delivery

Such initiatives foster interoperability across devices and networks, ensuring consistent, high-quality streaming experiences regardless of infrastructure or environment—an essential factor as platforms diversify and scale.


Hardware and Codec Innovations: Elevating Performance and Resilience

Recent hardware advancements and codec improvements significantly enhance streaming resilience:

  • AMD’s low-latency video decode solutions, integrated into RadeonSI Gallium3D drivers, notably reduce decoding latency, critical during live broadcasts and interactive sessions
  • Emerging codecs like AV2 and spatially embedded coding provide higher compression efficiency, lower bandwidth demands, and greater resilience against network disruptions
  • Platform-level optimizations—including resource management and adaptive algorithms—support reliable content delivery
  • Client-side enhancements, such as hardware acceleration and low-latency decoding, enable smoother playback with fewer disruptions

Edge Computing for Latency Reduction

As live and interactive content (e.g., sports, gaming, virtual interactivity) become more prevalent, edge computing plays a vital role:

  • Deploying edge servers closer to end-users enables sub-50ms latency, essential for real-time interactions
  • The Super Bowl LX streaming latency analysis highlights how traditional broadcast signals can outperform streaming in latency, emphasizing the importance of edge infrastructure investments
  • The article "Antenna and cable TV win Super Bowl latency battle as streamers lag behind" (early 2026) underscores ongoing efforts to match broadcast latency through edge deployment and optimized routing

Market Drivers & Regulatory Environment

Live sports remains the primary driver of streaming growth, especially during major events that stress infrastructure:

  • Platforms are investing heavily in edge infrastructure, adaptive streaming algorithms, and resilience engineering to manage traffic surges
  • Off-season capacity planning ensures readiness for peak demand periods

FCC’s Inquiry into Sports Rights Migration

In early 2026, the Federal Communications Commission (FCC) launched a public inquiry into the trend of shifting sports broadcasting rights to streaming platforms. Concerns include:

  • Market dominance by major streamers
  • Impact on competition, consumer choice, and accessibility
  • Potential latency and reliability issues during live sports events

The FCC’s goal is to assess these migration trends, potentially regulate or set standards to ensure fair access and reliable delivery. This underscores the recognition that live sports streaming is now a core broadcast medium requiring appropriate oversight to protect consumer interests.


Ecosystem Extensions: Multimodal and Immersive Experiences

The productization approach extends beyond traditional video, integrating multimodal and ecosystem features:

  • Apple’s recent iOS 26.4 update introduces ‘advanced video podcasts’ and integrated in-car video playback via CarPlay, exemplifying product-led innovation that enhances multi-device engagement
  • The rise of AR, interactive content, and cross-device experiences creates holistic ecosystems where streaming is embedded seamlessly into daily routines and mobility
  • Edge computing underpins these multimodal experiences by providing ultra-low latency and context-aware delivery

Notable innovations include:

  • Apple CarPlay’s in-car video playback, enabling users to watch videos safely while on the move, transforming mobility-centric streaming
  • AWS’s AI-powered vertical video tools facilitate short-form, vertical videos, supporting social media integration and creator ecosystems

Case Studies and Recent Milestones

FOX’s One Platform exemplifies the power of dedicated, resilient streaming products:

"The FOX One platform demonstrates how dedicated ownership and advanced engineering can deliver a robust, scalable streaming ecosystem capable of managing millions during major live events."

Similarly, Warner Bros. Discovery emphasizes integrating reliability practices with user-centric design to ensure performance during traffic peaks.

Recent technological milestones include:

  • Apple’s iOS updates enhancing video playback and streaming capabilities
  • AWS’s vertical video tools optimizing short-form content delivery
  • AV2 codecs and AMD low-latency decode solutions improving compression efficiency and decoding latency
  • Deployment of edge computing infrastructure to reduce latency for live events like the Super Bowl

Current Status and Future Outlook

The industry’s shift toward viewing streaming as a resilient, product-focused ecosystem is firmly established, driven by:

  • Massive investments in edge infrastructure, codecs, and standards
  • Organizational agility, engineering innovations, and process reforms
  • Regulatory oversight, notably the FCC’s inquiry into sports rights migration

Key milestones include:

  • Adoption of AI-driven content optimization tools
  • Expansion of edge computing deployments to lower latency
  • Development and implementation of industry standards such as IETF avtcore, WBA Wi-Fi Design Standard, and Ookla benchmarks, fostering interoperability and transport robustness
  • Advances in hardware acceleration and codec efficiency that support lower latency and greater resilience

Implications are clear: platforms are evolving into trusted, scalable products—integrated ecosystems capable of delivering reliable, immersive experiences across devices, modalities, and networks. As regulatory and technological landscapes continue to evolve, ongoing investments in edge infrastructure, standards, and organizational agility will be vital to meet user expectations and industry demands.

In summary, the industry’s transition toward viewing streaming as a resilient, product-first ecosystem is shaping a future where high-quality, dependable, and adaptive experiences become the norm—fundamental to digital entertainment, live engagement, and communication worldwide.

Sources (11)
Updated Feb 26, 2026