Ann Arbor’s A2 REACH crisis-response team launches

A2 REACH is now operating, pairing crisis-trained Officer Anya Shinabery with licensed social worker Nicole Brent for eligible mental-health 911 calls, weekdays 11 a.m.–7 p.m. Dispatch determines whether it responds; the team provides immediate de-escalation, safety planning, and referrals rather than ongoing care. Call volume, access outside those hours, and outcomes have not been reported.