Empathy as the Hardest Skill: Nadella's Framework for Leaders

Microsoft CEO Satya Nadella reframes empathy as the hardest skill, offering a three-step framework (stop relying on IQ, uncover unarticulated needs, institutionalize empathy). Backed by WEF data, this challenges soft-skill stigma and ties to innovation and AI adaptation. A new article on using AI as an empathy coach provides a practical three-step approach (prompting, communication models, human step-back) that complements this framework.